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Maintenance and Support Contact Services
Every business that depends on technology needs expert technical support. Without it, downtime, data loss, even sluggish systems can have a serious impact on your bottom line.
Give your company the advantage of VERITAS Technical Support. Our proactive and responsive support services delivered through exceptional People, comprehensive Processes, and innovative Technologies complement your IT operations to ensure maximum system uptime and availability of business information.
Meet your unique needs with three kinds of VERITAS Support: |
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Contact Support |
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eSupport |
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Incident Support |
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Contact Support
Whether you're using VERITAS solutions to support critical applications in complex environments or running a few VERITAS products on a single server, we have a support level to meet your needs |
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Basic Support |
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Extended Support |
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Business Critical Services |
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| Access to Software Upgares and Updates |
As part of your Technical Support contract, you receive rights to future software upgrades, updates and ongoing patches. Our most seasoned engineers working to continuously improve the software you’ve licensed, so your systems always run at peak performance and your organization realizes the maximum ROI.
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| Basic Support |
| Every computing environment requires reliable technical support and timely software updates. VERITAS Basic Support is an ongoing investment in your VERITAS system – and your business. |
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Self-Service Online Support Tools: Access problem- resolution tools and technical information any time, anywhere. |
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Telephone support during regular business hours: Benefit from the technical expertise of over 1,200 VERITAS support professionals from anywhere around the globe. |
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Software Updates and Patches: Keep your systems up-to- date and increase system and data availability. |
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| Extended Support |
A data or system crisis can occur at any time. With VERITAS Extended Support, you know you're covered with 7 x 24 global technical assistance and ongoing software maintenance.
Extended Support gives you: |
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7 x 24 telephone support: VERITAS support experts are always available to provide you with live, technical assistance when you need it. |
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Continuous issue resolution: Faster problem resolutions with VERITAS support experts working around-the-clock and across the globe until your critical issues have been resolved. |
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Enhanced interoperability support: Multi-vendor, collaborative support capabilities such as VOS Joint Escalation Center to streamline problem diagnosis and resolution regardless of problem source. |
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| Business Critical Services |
When critical systems go down, more than data can be lost. In today's unforgiving business climate, everything from reputation to revenue is at stake. And there's no room for mistakes. You need the highest assurance of business continuity. You need VERITAS Business Critical Services.
You've made a substantial investment in VERITAS software to realize one or more of the following business benefits: |
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Continuous protection and availability of your data and applications |
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Optimal system performance |
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Fully automated storage and server management |
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Protect and maximize your investment with Business Critical Services through personalized, proactive, responsive and exclusive.
VERITAS' Business Critical Services are designed to meet your needs with: |
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A choice of Business Critical Services packages ranging from a single data center to worldwide coverage, so you can select the level of service you want |
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Options for add-on services, providing exceptional flexibility, and scalability |
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The benefits of a proactive approach that focuses on problem prevention by notifying customers of potential issues before they occur |
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Accelerated response and rapid problem resolution |
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