One-Day Assessments
Computer World’s consulting services offers a range of Assessments designed to give you a greater understanding of your Environments as well as point out areas that can be improvised. Our Senior Systems Engineer conducts these one-day on-site systems assessments. The analysis follows a template of industry standards created exclusively from hands-on experience, peer reviews, and extensive research. You receive a report of findings summarizing the strengths and challenges of your Enterprise environment, including specific recommendations in a systematic format. Assessments are offered for the following: |
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Windows 2000/2003 |
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Exchange Server 5.X/2000/2003 |
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Microsoft Systems Management Server |
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Microsoft Operations Manager |
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Microsoft Identity and Integration Server |
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Microsoft SQL Server |
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System Architecture and Deployments
At Computer World, we can help you get the most value out of your applications across platforms, vendors and delivery requirements. Our combination of people, processes, technology and innovative delivery models have made us preferred services partner for customers.
Computer World offers design and deployments for the entire scope of Microsoft offerings. These include Microsoft Windows 2003 Server, Exchange, SharePoint, Microsoft Operations Manager, Systems Management Server, Storage Server 2003, Rights Management Services, Identity and Integration Server, SQL Server and Project Server. Whether you are a small or medium size business, or enterprise-class, we can help identify the right combination of Microsoft technologies to give you the edge in IT productivity.
We offer services in the following areas, and many complementary technologies as well: |
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Planning and deployment |
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Project Management |
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Coexistence and interoperation with other systems |
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Migration Services from other technologies |
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Server administration for Windows 2003 and Exchange |
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Hardware planning and configuration |
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Desktop standardization |
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Desktop computer configurations with standard office application management and support |
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Technology refresh – upgrades
Personal computer maintenance through single point of contact
IT help desk services - single point of contact for problems and service enhancements Desktop standardization and imaging |
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Customized standardized software suite - can include office suite, e-mail, and internet browser etc |
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Streamlining the implementation process |
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Operations and Monitoring Assessment |
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Security |
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User account creation |
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Control lists |
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Backup and recovery |
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Capacity planning and performance tuning |
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High availability |
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License Management expertise
Computer World has been managing volume license agreements since the software volume license was invented. In fact, we executed the very first Microsoft volume license agreement in 1992. Today we manage enterprise customers, small-to-medium customers and academic institutions for their volume license agreements.
Computer World helps customers save money by objectively assessing their purchasing habits and goals, providing options and recommendations, and managing contract negotiations and implementation. Our job is to guide you through the complexities of volume licensing to help you realize your software acquisition goals. Even after the contract is signed, we will continue to monitor your contract commitments to ensure you stay compliant with your contractual forecast. We are the experts in license management providing one-stop services for purchasing, managing your licenses with technology enablement. |
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Software Asset Management
Computer World consulting services assists customers successfully manage their software assets. We offer assistance in the following areas: |
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Inventory |
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Inventory and License Reconciliation |
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Policy and Procedure Review |
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Software Asset Management Plan Creation |
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License Acquisition Consulting |
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Product Support Services
Computer World’s Microsoft Technical Support Center (TSC) assists you in providing extended support to your Microsoft Infrastructure environment through our field engineers and pre-sales teams on the extensive product knowledge. Our engineers in TSC support provide resolutions to complex technical problems and carry out lab based triage/ simulation of customer problems and provide hot fixes and workarounds.
Key features of Computer World TSC Support: |
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Our core expertise lies in understanding customer problems and providing expert solutions leveraging our trouble shooting skills, specialized product knowledge and technological depth. |
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Depth and breadth of people, processes and the necessary experience on supporting a large number of technology products on Microsoft platforms, operating systems and applications |
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Technical advice and solutions to problems involving customer escalations, high severity problems and knowledge & experience based support on Microsoft platforms, operating systems, network issues and applications to customers, system administrators and field service providers |
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Annual Technical Services - Incident Support (on-site)
Computer World consulting assists customers in augmenting your existing IT staff with breadth and depth by providing engineers with years of consulting experience. Whether as a stopgap as you prepare to hire, or to resolve an especially challenging technical project hurdle, we are confident we have the experience and resources to help your IT support organization succeed. We can provide full or part-time support. We offer assistance in the following areas: |
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Interim IT Manager |
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Active Directory, Exchange, SMS and MOM Engineering and Administration |
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2nd and 3rd level Desktop Support |
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Migration implementation Support |
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Service Agreement (Annual Technical Support) |
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