As sales and support partner of Captaris, Computer World provides a range of services for our customer’s. These include:
Project planning and management
Technology selection, integration and implementation
Education, training and process change management
Provision of ongoing support and management of the solution over its lifetime
Planning
Business process automation systems require a great deal of planning before implementation. The planning phase of any software implementation is critical to map the workflow for review by the business and IT teams is the analysis phase of system design and consists of discovery meetings with users, to define the goals and deliverables from automating workflow deployment. Computer World provides technical pre sales advice and expertise for:
Implementation timelines
Implementation complexity
Integration advice and risk assessment
Telecommunications compatibility and interoperability
Implementation
Implementation of a solution is customized to our customer’s specific need. Computer World expertise lies in understanding how our solutions integrate into your environment. This knowledge ensures risk is minimized and realistic implementation timelines are established.
Training
Computer World provides technical and user training on RightFax. The knowledge transfer si conducted during implementation or as a specific product upgrade.
Installation and Configuration of RightFax server and optional modules
RightFax Administration
Sending and Receiving Faxes
Email Gateways for Exchange and Lotus Notes
System Architecture
Maintenance and Troubleshooting
Hands-on practice
RightFax Technical Training Student Manual
Support Services
As a certified Captaris partner Computer World provides support services through its software engineers and through Help Desk and Support Facility. Computer World is able to replicate faults, fault find or simply provide telephone support as and when needed.
Help desk and Support services are available in a range of configurations that include:
Email support
On call
Standard business hours, excluding public holidays with guaranteed response time
24*7 support services with guaranteed response time
